המיקרו:ביט הפסיק לפעול?
If your micro:bit has arrived broken or isn't working properly, don't panic – we're here to help.
Did you purchase your micro:bit?
If the micro:bit has been purchased then it should be returned to the retailer and exchanged in accordance with their sales and returns policy
Were you given the micro:bit, either through the 2016 BBC free distribution or through the Micro:bit Foundation sponsorship?
If you received your micro:bit during the 2016 free distribution, please note that the BBC is no longer accepting returns of any faulty devices that were distributed during the free drop to schools. Their recommendation is that the schools replace faulty devices from the spares that they sent to the schools at the time of delivery.
If you are not able to do this or you received yours through the sponsorship scheme then, firstly, please check if it is the micro:bit itself or is it the batteries, the battery pack or the USB. If one of these is at fault these can be replaced very cheaply from one of our suppliers.
If you’re sure it’s the micro:bit board itself then you should initially raise the problem by submitting a new ticket via our Support site. Our support team will work with you to resolve the problem and ensure you continue to get the best from your micro:bit experience.